Ever-changing regulation, the advent of social media, the evolution of mobile and the growing importance of big data have changed the face of financial services.
Financial institutions and services along with banks now find themselves under heavy pressure, firstly from changes in that regulations have tightened the requirement to record calls accurately and securely.
Secondly the economic downturn has created pressure to drive out costs and deliver enhanced services. Electronic channels are evolving and financial products and services are being redefined. Customers want any-time multi-channel access and personalised services… with security and privacy assured.
Juno can help you to capitalise on these rapidly-changing industry and market demands, by keeping you at the forefront of technology adoption, with call recording solutions to suit
The revised MiFID II (Markets in Financial Instruments Directive) came into force in January 2018 and it will regulate the financial services sector with a new and much stricter set of rules around call recording