Hosted VoIP Phone Systems

A Hosted VoIP (Voice over Internet Protocol) telephone system gives you everything a traditional small business phone system does but with one key difference, in that it’s hosted in the cloud. That means you spend less money on hardware and maintenance for your business phone system.

A cloud-based VoIP phone system also gives you greater flexibility as you can now accept and manage calls not just from your desk phone but your laptop or computer and your mobile phone using a VoIP softphone. So now you can use all of the features of the office system wherever you are. With a Hosted VoIP telephone system, you’ll never miss an important call again.

Hosted Business Phone System

At Gulaga Networks, we have been offering our hosted phone system solutions to customers for many years. As one of the UAE’s hosted phone system providers, we can offer affordable and reliable phone solutions to our business customers throughout the UAE.

We work with the world’s leading manufacturers, such as 3CX, Gamma Horizon, NFON, NTA & Callswitch from Telcoswitch for VoIP phone solutions, but at the same time support legacy systems from NEC, Unify, Panasonic and LG to ensure we give you the very latest in choices and best technology support, as standard.

When it comes to VoIP telephone system solutions in the UAE, be sure to make Gulaga Networks your first port of call. We offer a range of cloud-based VoIP systems, and one of our teams will help you choose the best and most affordable VoIP phone system for your business. Hosted telephony systems have many benefits over a traditional PBX.

Hosted VoIP Systems

At Gulaga Networks, we offer a tailored range of hosted VoIP system packages to our clients throughout the UAE. Our VoIP systems are suitable for small and large operations, and we provide some of the best contact centre solutions. Our hosted phone systems are designed to be highly reliable and help you stay connected both in the office and on the go. No matter what type of hosted telephony you might be looking for, we’ll work with you to ensure the best solutions are provided for your needs and budget.

We have years of experience in the industry and have become one of the leading leased line providers in the UAE. Whether it’s video conferencing, geographic numbers or something else, we have you covered with our phone systems. Over the years, we have worked with all types of businesses and have created many tailored packages to suit different industry requirements and capacities. If you’re looking for business VoIP systems in the UAE, be sure to get in touch with Gulaga Networks today. One of our team is always on hand to assist.

What is a Hosted VoIP Phone System?

A hosted IP telephony system ( hosted PBX) is a means of communication that is hosted and operated, via a remote service provider, rather than on-site as regular landlines are—equating to fewer wires, more flexibility, and more transparency conversations. More often referred to as cloud telephony or hosted VoIP phone system, a provider hosts and manages your business phone system in a private data centre.

When you invest in a hosted phone system, you can get an office telephone system that covers all your voice communication needs at a highly affordable price. Giving you a solution worthy of a leading global business without forcing you to make an astronomical investment.

What is Hosted VoIP Telephony?

VoIP stands for Voice Over Internet Protocol, and it’s a term used to refer to internet phone usage. VoIP often refers to the provision of an Internet telephony network and its service amongst users. Internet telephony means you’ll be communicating over the internet through a hosted phone system.

How Does VoIP Telephony Work? 

As the name ‘hosted telephony’ suggests, a hosted communications platform is at the centre of the solution with a VoIP phone system. Hosted in the Cloud and connects directly to the PSTN (or public switched telephone network) through high-speed connections that ensure quality and reliability of office phone system call.

From there, clients who use our VoIP services or hosted telephony services can connect to the hosted communications platform from a range of devices. This includes VoIP telephones explicitly built for the system and smartphones, headsets, tablets, and software applications like click to dial from CRM systems.

Everything is connected digitally to one centralised system, making it much easier to connect offices or locations and manage call traffic volume that encourages flexibility and ensures consistency in communication. Both internal and external telephone calls can be routed through this Cloud-based VoIP hosted communications platform, making VoIP telephony solutions an excellent fit for larger organisations.

Our Business Phone Systems

We fully understand how important it is for businesses to stay connected, even when not in the office. Hosted VoIP systems offer the perfect solution, and many contact centres have already made the switch. With lower cost calls and flexible call recording features, you’ll have access to a wide range of additional extras. A good internet connection is all you need, and you’re almost ready to go. Phones can be connected independently, to a computer or even to your mobile. Some of the hosted phone systems we offer are:

• Contact Centre Solutions
• Mobile VoIP Systems
• Unified Communications
• Hosted Geographic Numbers
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VoIP for Small Businesses

Should you require more information or if you’d like to discuss a phone system for your business, then be sure to contact us. One of our team is always on hand to answer questions and deal with enquiries. We regularly work with companies in the UAE.

Reliable Hosted Telephony

We pride ourselves on offering hosted VoIP systems that are reliable and meet all your professional needs. Connectivity and business continuity is everything, and our hosted systems for phones are designed to keep your business running 24/7. All you need to run our VoIP systems are fibre to the cabinet (FTTC) or fibre to the premises (FTTP); we can provide both. VoIP will give smooth connectivity, clear voice calls and internal calls too.

We have worked with many businesses across the UAE over the years, carrying out VoIP installations. No matter what your requirements for a hosted phone system might be, one of our dedicated support teams will work with you to find the best deal. Having provided VoIP to many businesses in the UAE, we have developed a well-known reputation for the service we provide.

Why Choose Hosted Telephone Systems for your Business?

There are different VoIP or hosted telephony systems and products available on the market. However, the following features are commonly found amongst many of the professional standard options available:

• Platform dashboard: A call user interface on digital devices allows users to make, answer, and transfer calls as well as to see who is already on calls, to hear and arrange voicemail, to see call history, and to set caller status so that appropriate messages can be played if, for instance, you are away on a meeting or holiday.
• Set-up control: Manage different users and phone numbers in ring groups, huint groups, call pickup groups and more to control business communication better spend.
• Admin controls: Administration privileges can be given to the IT team or others in charge of the VoIP system. That can provide data on call volumes and details, active users, how calls are being routed, and more. This insight can help you learn better ways to manage the costs or efficiencies through your VoIP system.
• Call recording and Analytics: Whether for training, audits, or compliance, e.g. MFiid or PCI, recording inbound and outbound calls is becoming more common thanks to VoIP business telephony.
• Voicemail to email: If an inbound caller cannot reach you, they will be able to leave their voicemail as with most other telephone systems. However, VoIP allows you to receive those voicemails as a downloadable sound file attached to an email or even voice transcription services. This can be useful if you are out of the office and disconnected from the VoIP system but still want to hear your voicemails.
• Video capabilities: Voice and audio aren’t the only things transmitted through a VoIP system. You can also share videos. As such, remote meetings between individuals and group videoconferencing are both available on high-end VoIP solutions.
• Deskphone Choices: When you upgrade your business phone system, you’ll probably boost your office phone handsets too. IP-enabled handsets are specifically designed to optimise call quality and are available in desktop, conference and DECT or WiFi wireless options. Alternatively, you can use a VoIP adaptor to enable you to use your existing analogue phones. There are many VoIP phone system options we can guide you through from brands such as Polycom, Fanvil, Yealink, Netgear, Gigaset, Sennheiser and Cisco.
• CRM Integration: VoIP platforms integrate seamlessly with a host of CRM platforms out of the box, providing screen popping of the chosen CRM platform and integrates it with certain desktop features such as desktop contacts searching or click to dial. Most critical systems are supported, such as Salesforce, Zoho, Pipedrive, Zendesk, SugarCRM, and many specialist Real Estates systems such as DezRez or Rezi, or recruitment applications like recruitment applications Bullhorn.

The features of specific VoIP or hosted telephony systems can differ significantly. To learn more about individual elements that you could benefit from, please don’t hesitate to contact us. We would be delighted to help you find and install the solution that best fits your needs.

Benefits of Business VoIP Systems

Cloud-based systems are becoming increasingly popular worldwide, and this has seen an increased number of businesses switching to commercial VoIP systems. As a VoIP provider, we always recommend it to our customers, and we believe they offer several benefits such as:

• Lower overall costs
• Your business can be fully portable
• Flexible features make it suitable for both small and large operations
• Clear voice quality and recordability options
• You can use it with traditional phones, softphones and mobiles
• VoIP systems are easy to scale both up and down
• It can be integrated with many other systems
• Hosted phone systems are more than just calls
• 
  

If you’re based in the UAE and need a VoIP system, contact us today. With a range of options to choose from, we have something to suit our clients’ needs.

There are different VoIP or hosted telephony systems and products available on the market. However, the following features are commonly found amongst many of the professional standard options available:

• Platform dashboard: A call user interface on digital devices allows users to make, answer, and transfer calls as well as to see who is already on calls, to hear and arrange voicemail, to see call history, and to set caller status so that appropriate messages can be played if, for instance, you are away on a meeting or holiday.
• Set-up control: Manage different users and phone numbers in ring groups, huint groups, call pickup groups and more to control business communication better spend.
• Admin controls: Administration privileges can be given to the IT team or others in charge of the VoIP system. That can provide data on call volumes and details, active users, how calls are being routed, and more. This insight can help you learn better ways to manage the costs or efficiencies through your VoIP system.
• Call recording and Analytics: Whether for training, audits, or compliance, e.g. MFiid or PCI, recording inbound and outbound calls is becoming more common thanks to VoIP business telephony.
• Voicemail to email: If an inbound caller cannot reach you, they will be able to leave their voicemail as with most other telephone systems. However, VoIP allows you to receive those voicemails as a downloadable sound file attached to an email or even voice transcription services. This can be useful if you are out of the office and disconnected from the VoIP system but still want to hear your voicemails.
• Video capabilities: Voice and audio aren’t the only things transmitted through a VoIP system. You can also share videos. As such, remote meetings between individuals and group videoconferencing are both available on high-end VoIP solutions.
• Deskphone Choices: When you upgrade your business phone system, you’ll probably boost your office phone handsets too. IP-enabled handsets are specifically designed to optimise call quality and are available in desktop, conference and DECT or WiFi wireless options. Alternatively, you can use a VoIP adaptor to enable you to use your existing analogue phones. There are many VoIP phone system options we can guide you through from brands such as Polycom, Fanvil, Yealink, Netgear, Gigaset, Sennheiser and Cisco.
• CRM Integration: VoIP platforms integrate seamlessly with a host of CRM platforms out of the box, providing screen popping of the chosen CRM platform and integrates it with certain desktop features such as desktop contacts searching or click to dial. Most critical systems are supported, such as Salesforce, Zoho, Pipedrive, Zendesk, SugarCRM, and many specialist Real Estates systems such as DezRez or Rezi, or recruitment applications like recruitment applications Bullhorn.

The features of specific VoIP or hosted telephony systems can differ significantly. To learn more about individual elements that you could benefit from, please don’t hesitate to contact us. We would be delighted to help you find and install the solution that best fits your needs.

Benefits of Business VoIP Systems

Cloud-based systems are becoming increasingly popular worldwide, and this has seen an increased number of businesses switching to commercial VoIP systems. As a VoIP provider, we always recommend it to our customers, and we believe they offer several benefits such as:

• Lower overall costs
• Your business can be fully portable
• Flexible features make it suitable for both small and large operations
• Clear voice quality and recordability options
• You can use it with traditional phones, softphones and mobiles
• VoIP systems are easy to scale both up and down
• It can be integrated with many other systems
• Hosted phone systems are more than just calls

If you’re based in the UAE and need a VoIP system, contact us today. With a range of options to choose from, we have something to suit our clients’ needs.

Why Choose Gulaga Networks for Hosted VoIP Telephone Systems?

We can provide some of the best VoIP telephone systems in the UAE and have become the first port of call for many businesses. With many happy clients, we have listened to their feedback and believe some of the reasons you should choose us for VoIP systems are:

• Honest advice – We want to see your business succeed and therefore we will always give our honest advice. Connectivity is a world full of acronyms causing confusion. We at Gulaga strive for simplicity and transparency, and we explain everything in layman terms.
• Tailored options – Our solutions range from commercial offices to data centres, serviced offices, retail outlets and everything in between. Our expert team will work with you to determine your data or network requirements, building structures, future network scaling and expansion needs and the required functionality of your structured cabling installation. We work with suppliers such as Openreach, Virgin, KCom, Nine Wholesale, and Gamma to ensure a breadth of options optimised to our clients’ specific voice or data needs.
• 24/7 UAE Support – Our UAE-based expert team will be with you at every step of the way to advise, provide and maintain your connectivity. We are here to ensure that you are always connected to your customers, your people and your business from wherever in the world you are.
• Scalable solutions – Upgrading as and when additional capacity is needed is a relatively simple process, and we will be there to advise you.
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For Hosted VoIP Systems, Contact Gulaga Networks

At Gulaga Networks, we would be glad to take the time to find out about your business needs and to advise you and install VoIP business telecoms or hosted telephony solutions that fit both your demands and your budget. We aim to help connect your business, but your benefit depends on your needs.

In our consultation, we will go through the benefits of a VoIP system or any of our other communication solutions to help you understand, without technical mumbo-jumbo, the best possible business phone system options for your company on the market.

Frequently Asked Questions About VoIP Systems UAE

What is a VoIP phone system?

Voice over Internet Protocol, or VoIP, is a technology that allows you to make voice and video calls over an Internet connection instead of a regular digital or analogue phone line.

What is a VoIP softphone?

A VoIP softphone is a software program or application that installs and runs from your computer or mobile device. A VoIP softphone lets you make calls with just your computer or mobile device using a hosted VoIP service, the same way you would from a handset in the office.

How does VoIP work?

VoIP phones make and receive calls over the Internet, which means that they use your office’s Internet connection to connect to the public telephone network. To create and receive phone calls, you will first register your VoIP phone or softphone to your Hosted account. This is the process of connecting your devices to your VoIP service provider so that they can operate.

What does VoIP stand for?

VoIP stands for “Voice over Internet Protocol. Simply put, it means that you make phone calls through internet lines rather than through a mobile network or a traditional landline. You can make VoIP calls with a PC, a VoIP adapter, and a phone or with a smartphone.

What is a VoIP phone?

VoIP or IP phones use hardware and software to handle telephone calls using voice over internet protocol (VoIP) technology. Phone calls are placed over internet connections rather than the traditional legacy technology like the Integrated Services Digital Network (ISDN), which is being phased out by 2025.